Privacy Policy

MydocX Pty Ltd (ABN: 60 691 205 446) ("we", "us", "our", "MydocX Medical Centre") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect, hold, use and disclose personal information for the purpose of providing safe, high-quality medical services.

1. What Information We Collect

We may collect the following information:

Personal Information

• Name, date of birth, address, contact details
• Medicare details
• Emergency contact information
• Billing and payment information

Health Information

• Medical history
• Clinical notes
• Medications, allergies, test results
• Telehealth consultation information
• Information provided from other health services

Health information is classified as sensitive information, and we take extra care to protect it.

2. How We Collect Information

We collect information when:

• You attend an in-clinic or telehealth consultation
• You submit forms or contact us
• You book an appointment
• Other healthcare providers share information with your consent
• It is required for continuity of care

3. Why We Collect Information

We collect your information to:

• Provide medical services
• Make assessments and clinical decisions
• Manage your appointments and billing
• Meet Medicare, Department of Health and legal obligations
• Communicate with you about your health
• Maintain accurate medical records

4. How We Store & Secure Information

We store your information using:

• Secure electronic medical record systems
• Encrypted data storage
• Password-protected platforms
• Restricted staff access

We take all reasonable steps to prevent unauthorised access, misuse, loss or disclosure.

5. Disclosure of Your Information

We may disclose your information to:

• Other healthcare professionals involved in your care
• Pathology, radiology or allied health providers
• Pharmacies
• Medicare, Services Australia or Department of Health (when required)
• Your authorised representatives
• Emergency services (only when necessary for safety)

We will not disclose your information without consent unless it is required or authorised by law.

6. Telehealth Consultations

Telehealth consultations will be delivered via secure technology. By booking a telehealth appointment, you consent to providing and receiving clinical information electronically.

7. Accessing Your Information

You may request access to your medical record at any time. We will respond within a reasonable time frame.

You may request corrections if your information is inaccurate or incomplete.

8. Complaints

If you have a privacy concern, you may contact us:

If not resolved, you may contact:

9. Updates to This Policy

This Policy may be updated periodically.